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Privacy Policy — Myrah Penaloza

effective date: 18 august 2020

privacy policy

protecting your data with care, clarity, and full transparency

compliant with CCPA GDPR APPI PIPEDA VCDPA

protecting and being mindful of the privacy and safety of your data is very important to us. this policy outlines what we collect about you, how we use it, how we share and manage it, and the choices you have. please read it carefully.

this privacy policy applies to information gathered through myrahpenaloza.com. it does not apply to information collected offline or through other means, unless that data forms part of a filing system. by continuing to use our site, you accept this policy as currently posted. we will notify you of any significant changes by updating the effective date above.

01

what we collect & why

we collect your data in several ways — when you choose to share it with us and when you shop our online channels. we always ask for the minimum data needed to complete what you've requested, and we will clearly explain why we need it before collecting it.

collection 01
when you shop or place an order
we may ask for your name, email address, mailing address, phone number, or payment information when you place an order, register on our site, subscribe to our newsletter or SMS list, respond to a survey, or fill out a form.
how we use itwe use this to process your order, send your receipt, confirm your purchase, and share delivery updates with you. we will always ask your consent before using your contact details for anything beyond your purchase.
collection 02
marketing communications
you may choose to receive marketing messages from us via our newsletter, SMS list, or checkout opt-in. this is always your choice.
how we use itif you opt in, we use your contact details to share new arrivals, sales, and offerings. to opt out at any time, click unsubscribe at the bottom of any email, or email support@myrahpenaloza.com with your name, email, and phone number (if applicable).
collection 03
your account
when you create an account, we may ask for your birthdate and identified gender (you can always choose not to share this).
how we use itto send you birthday surprises and help personalise your experience with us.
collection 04
technical data
when you visit our site, we automatically collect certain technical information:
  • IP address
  • browser type
  • operating system
  • how you browse or interact with our site
how we use itto protect our site and your data, to improve your experience, and to better understand how our site is used. we also use cookies and similar technologies — read more in the cookies section below. we also use LimeSpot to analyse and improve your shopping experience; their privacy policy can be found here.
02

how we share your data

we may share your data with trusted service providers who help us operate our website, process payments, send communications, and fulfill orders. these companies are contractually required to protect your data and may only use it to help us serve you.

we may store data in the United Kingdom, the EU, and the United States. when data is transferred outside the EU, we use the European Commission's standard data protection clauses. we also use digital security measures to ensure only authorised parties can access your data.

our commitment

we do not sell your personal data. our service providers cannot use your data for their own purposes — only to help us provide you with products and services, as permitted by privacy law and our agreements with them.

03

how we protect your data

we implement a range of security measures to protect your personal information when you place an order or access your account. all sensitive and payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway's database, accessible only by authorised personnel.

within our organisation, we limit access to your data as much as possible — only those who need it to serve you can see it.

a note on passwords

when you create an account, please choose a strong, unique password and do not share it with others. we will never ask you for your password. if anyone contacts you claiming to be us and asks for your password, do not share it — it is not us.

04

outside parties & advertising

we do not sell, trade, or transfer your personally identifiable information to outside parties. we may share it only with trusted third parties who assist in operating our website or servicing you, provided they agree to keep your information confidential.

we may be required to release your information when required by law, to enforce our site policies, or to protect the rights, property, or safety of ourselves or others.

advertising
ads on other sites
we participate in online advertising to help you find our products. we may use past purchase data to show you relevant products on other websites and social media platforms. if you'd prefer we don't, just let us know and we'll stop.
your choicewhen we share data with advertising partners, we require them to protect your data and comply with privacy law. if you share your data directly with platforms like Google or Facebook, their own privacy policies govern that data.
05

your rights

you have meaningful rights over your personal data. here is what you can ask us to do at any time:

withdraw consent
you can withdraw your consent to our processing of your data at any time, and ask us to erase it from our records.
access your data
you have the right to request a copy of the personal data we hold about you.
correct your data
if any information we hold about you is incorrect, you can ask us to update or rectify it.
restrict access
you may ask us to restrict access to your data — it will be retained but not actively processed.
data portability
where processing is automated and based on your consent, you may request your data be returned to you in a structured, readable format.
contact us
for any privacy question or to exercise your rights, email us at support@myrahpenaloza.com
06

cookies

yes, we use cookies — small files stored on your device that help our site recognise your browser and remember certain information. we use them to:

  • remember and process the items in your shopping cart
  • understand and save your preferences for future visits
  • compile aggregate data about site traffic and interactions to improve your experience

we may work with trusted third-party service providers to help us understand how visitors use our site. these providers are not permitted to use the information collected on our behalf for any purpose other than helping us improve our business.

your choice

if you prefer not to accept cookies, you can set your browser to refuse them. note that some parts of our site may not function as intended without cookies enabled.

07

children's privacy

our site is not directed to children under 13 (or under 16 for EU users), and we do not knowingly collect personal information from children under these age limits.

we screen users who wish to provide personal information to prevent collection from underage individuals. if we become aware that we have inadvertently received personal information from an underage user, we will promptly delete it from our records.

we do not knowingly allow underage users to publicly post personally identifiable contact information, nor do we knowingly distribute such information to third parties. participation in our site's activities is never conditioned on underage users providing personal information.

questions about your privacy or your data?

we're here for you.

contact support