Customer Service Contact

For all customer service, shipping, partnerships, media and wholesale inquiries please contact myrahpenalozacollection@gmail.com

All orders are shipped within 72 hours of order if the product is already in stock and each item depending on where you live takes 5-10 business days.

CANADA: If you live in Canada it is usually 5-9 business days,

UNITED STATES: If you are in the United States 7-10 business days from shipping dates.

EU: If you are in europe or beyond 10-15 business days. We send all orders with tracked shipping and you will receive a shipping confirmation from us.

If for some reason you don't get the shipping confirmation, email support at myrahpenalozacollection@gmail.com

Please do NOT try to get order specific customer support through our social media channels on FB, Instagram and Twitter. We have a separate team running those accounts and its much harder for us to track, support and get you the right service, help us help you!  Email us at myrahpenalozacollection@gmail.com for all inquires.