ships from bali, indonesia · via dhl · tracked on every order
shipping & delivery
every piece handcrafted to order by our artisan families in bali
+10–14 days if botanically dyed
within 5 days of dispatch
via dhl express
before your order ships
a mobile phone number is required to receive your dhl delivery. if you didn't provide one at checkout, please email support@myrahpenaloza.com with your number so we can update your order before it ships.
we're unable to ship to po boxes. if your shipping address includes a po box, please email support@myrahpenaloza.com with an alternate street address.
processing time
delivery & tracking
once shipped, typical delivery is 5 to 15 business days depending on your location and local customs clearance. we make no guarantee on exact delivery dates.
every order includes complimentary tracking. use 17track.net or dhl's tracking by shipper's reference to follow your parcel. once your shipping notification arrives, contact dhl directly for all delivery enquiries.
duty & customs
duty fees, where applicable, are the responsibility of the customer and are paid directly to dhl at the time of delivery. dhl will contact you by text message with the amount due and instructions on how to pay.
if duty is refused and dhl returns your order to us, we will gladly re-ship — however a re-shipping fee of $22 usd will apply.
shipping fees
all zones ship standard with dhl tracking (10–15 business days). free shipping on orders over $500 usd to most destinations.