Update

A mobile phone number is required in order to receive your DHL delivery. If you have not supplied a mobile phone number at checkout, please kindly email us at support@myrahpenaloza.com with an updated phone number.

Due to current world events, we are unable to ship to PO Boxes. If you have a PO Box listed as your ship-to address, please kindly email us at support@myrahpenaloza.com with an alternate address.

Duty

At this time the majority of styles are shipped from Bali. Duty, if applicable, is the customer’s responsibility and will be paid directly to the carrier. 

DHL will contact you via text message to inform you of the amount due and how to pay. If duty has not been pre-paid, DHL will refuse to deliver and your order will be shipped back to us. If this happens, we will gladly re-ship your order to you; however a re-shipping fee of $22USD will apply.

Processing Time

We receive a high volume of community communications, which we love! So, we kindly ask that you email our customer support team only if you have an urgent shipping inquiry or if we have surpassed the timeframe outlined below.

All orders will be prepared for shipping within 14 days of order.

Tracking information will be sent to you via email within 5 days after your order has shipped.

Delivery Estimates (From the Day Your Order is Shipped)

Once shipped, typical delivery time can range from 5-15 business days depending on the ship-to address and other variables.

The shipping of any physical goods is processed through our internal team fulfillment centre. We make no promise or guarantee (expressed or implied) as to the time of your product delivery.

Tracking

We offer complimentary tracking with every order.

Please use www.17track.net/en to track your package.

Once you receive notification that you order has shipped, please contact DHL directly for any shipping inquires.

Shipping Fees

US + CAN

Standard with tracking (10-15 business days)

  • Orders under $250 – $22
  • Orders under $500 – $12
  • Orders above $500.00 – FREE

AU + NZ

Standard with tracking (10-15 business days)

  • Orders under $250 – $28
  • Orders under $500 – $18
  • Orders above $500.00 – FREE

UK + W. EUROPE

Standard with tracking (10-15 business days)

  • Orders under $500 – $28
  • Orders above $500.00 – FREE

ASIA

Standard with tracking (10-15 business days)

  • Orders under $500 – $28
  • Orders above $500.00 – FREE

REST OF THE WORLD

Standard with tracking (10-15 business days)

  • Orders under $500 – $38
  • Orders above $500.00 – FREE