Exchange & Return Policy
We are pleased to accept timely exchanges of unused, unworn, unwashed, unaltered and undamaged items with original tags on the product within 10 days from the date you received your order.
If 10 days have gone by since the date you received your order, unfortunately, we can’t offer you a exchange. To make sure that your order is eligible for a exchange, check our full policy below.
To be eligible for a exchange, your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.
Items from the listed categories below are ineligible for return or refund:
- Items marked as Sale
- Customized Items
- Free gifts or promotional items with retail value
How do I set up a return?
Please note that we do not accept returns on any orders for any reason. All purchases are FINAL SALE however we do accept exchanges for any in-stock products in our collection.
How long do I have to make an exchange?
All exchanges must be made within 10 days of receipt. Please, make sure your items are returned new, unused and with all garment tags still attached.
Myrahpenaloza.com reserves the right to reject returns that are sent or communicated outside of the return period limit, or items which are not in the same condition in which they were received.
I received a damaged item, what should I do?
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please email us to "Start a Exchange" firstname.lastname@example.org
Damaged items must be reported within 7 days of receipt.
INTERNATIONAL SHIPPING TERMS AND CONDITIONS
We ship to most international destinations. Please note that international orders cannot be returned or exchanged for any reason.
Orders cannot be modified after they have been submitted after 48hrs from the order. If you do make an error please email us within 48 hours so we can inform our team and shipping warehouse know of any requested changes.