Questions,
Answered

Some pieces are in stock, made ahead in small batches. Others, our Made to Order collection and our older styles, are cut after you buy them. Both are made by artisan families in Bali, and both are finished, checked and packed by hand before they leave us.

Production takes 14 to 28 days. Once your piece is finished and dispatched, delivery takes a further 5 to 15 business days by DHL, depending on where you are and how quickly customs clears. Botanically dyed pieces need an additional 10 to 14 days in the dye before a seam is sewn.

Made-to-Order pieces, custom sizing, and orders during high-demand periods can add a little time. We will always tell you. Full detail is on our Shipping page.

We know this is longer than what most brands promise. That is the point. Each piece takes the time it takes because someone made it. Not a machine. Not a factory line. A person, at home, with skill built over years.

That is not a delay. That is devotion.

Not everything. Some of the collection is already in stock, made ahead in small batches. That is our new collections and the pieces we keep on the rails in the Bali boutique.

The rest is cut after you buy it. That is our Made to Order collection and our older styles, where one of our artisan families in Bali begins work once your order is confirmed. The fabric is cut, the seams are sewn, the tie is finished, by hand, with care, for you specifically.

Either way your order takes 14 to 28 days to prepare, because every piece is finished, checked and packed by hand in Bali before it leaves us, whether it was waiting on the shelf or cut for you.

This is how we keep quality where it belongs. It is also why we sometimes sell out of colorways permanently. We never make more than we intend to.

Sometimes, yes. Sometimes, no. We will always be honest with you about which.

Because we produce in small batches and never overproduce, certain pieces sell out and do not return. When a colorway or style is gone, it is genuinely gone. That is not scarcity language, that is just what happens when you refuse to make more than the earth can hold.

That said, we do occasionally recut high-demand pieces. When we do, our Muse-Letter community hears about it first, always. You can also sign up for a Waitlist Alert directly on the product page. Be ready. Single pieces move fast.

Email us at support@myrahpenaloza.com if you want to ask about a specific item. We are happy to help you find something that carries a similar feeling.

Yes, on selected styles. Email us at support@myrahpenaloza.com with the name of the piece, your measurements, bust, waist, hip and height, and any specific requests. We will let you know what we can accommodate and what the timeline looks like.

One thing to know before you choose it: custom and made-to-order pieces are final sale and cannot be exchanged, which is why we would rather spend ten minutes with you before the piece is cut.

Yes. Add your note at checkout and we will include it with the order. Our packaging is already designed to feel like receiving something, plastic-free since 2020, folded with care. A personal note makes it a gift in the fullest sense.

Worldwide. Every order ships from Bali, Indonesia, to wherever you are. We have sent pieces to women in 40+ countries. Your address is not a barrier.

We offer free worldwide shipping on orders over $350 USD. Below that, a flat rate applies by zone: free within Indonesia, $9.99 to the United States, $15 to Canada, Mexico and Asia, $18 to Australia and New Zealand, $25 to the United Kingdom and Europe, and $32 to the rest of the world. You will see the exact cost before you confirm anything. Full detail is on our Shipping page.

Duties and import taxes are set by your local customs authority, not by us, and they are paid directly to DHL at the time of delivery. DHL will contact you with the exact amount due and how to pay it.

Checked and correct as of September 2026. Customs rules changed more than once in 2025 and 2026, so we date this rather than leave it sitting here quietly going out of date.

United States. The $800 duty-free de minimis exemption was suspended in August 2025 and remains suspended. Parcels that used to arrive with nothing to pay are now subject to duty, so please expect a DHL charge on most orders.

United Kingdom and European Union. VAT applies to imported goods.

Australia and New Zealand. GST applies to imported goods, and duty applies above a higher value threshold.

The rate itself depends on the fibre, how the garment is constructed, and the trade arrangement in force between your country and Indonesia. We are not going to print a percentage that will be stale before you read it. DHL gives you the exact number. Full detail is on our Shipping page.

Yes. Once your piece ships from Bali, you will receive a tracking number by email, within 5 days of dispatch. Because every order is prepared by hand in Bali, that tracking number arrives when your piece is finished and dispatched, not immediately after you order.

If you have not received a tracking update within your expected production window, write to us at support@myrahpenaloza.com and we will find out exactly where things are.

Write to us. We take this seriously. Email support@myrahpenaloza.com with your order number and we will give you a clear, honest update. Not a template response, a real one.

Our garments are designed as one-size-fits-most, built to fit US sizes 2–16 comfortably, with many pieces extending well beyond that. There are no XS–XL labels here. Instead, there are generous silhouettes, wrap ties, elasticated waists, and draping designed to move with a range of real bodies.

For full sizing guidance and measurements by category, visit our Sizing Guide →

Very likely, yes.

Our reviews include women of nearly every body type, and some of the most enthusiastic notes come from women who were most nervous before ordering. Petite women sometimes have gowns or playsuits slightly hemmed, a small alteration any tailor can do in an afternoon. Tall women often find our lengths land in exactly the places they have been searching for. Curvy and plus-size women are among our most loyal customers and consistently say our silhouettes were made for bodies like theirs.

Still unsure? Email us your measurements and the piece you are considering. We will tell you honestly.

Yes, on selected styles, and it is not an upcharge. See our Sizing Guide → or email support@myrahpenaloza.com before placing your order. We would rather take ten minutes before your purchase than have you receive something that does not feel right.

Please note that custom and made-to-order pieces are final sale and cannot be exchanged.

We work exclusively with natural, sustainable fabrics: linen, organic cotton, silk, and botanical-dyed textiles. We never use polyester or synthetic blends. What touches your skin matters. We treat it accordingly.

Our Rainbeau colorway series is created through a botanical dye process, a multi-day, plant-based method that produces the soft, atmospheric gradient our customers love most. No two Rainbeau pieces are exactly alike. That is not a caveat. That is the point.

Natural fabrics ask to be treated gently. They reward it. Always check the label inside your garment first. What follows is our guidance by fabric type.

Linen

Strong, honest, and improves with age. It will soften and relax with every wash. This is not wear, this is the fabric becoming itself.

• Hand wash or gentle machine cycle in cold water
• Lay flat or hang to dry, never tumble dry
• Iron on medium heat while slightly damp, or use a garment steamer
• Store folded rather than hung, since hanging stretches the fabric over time
• Wash separately the first time, as linen may release a little colour

Silk

The most delicate fabric we work with and the most rewarding to care for well.

• Hand wash only in cool water with a gentle, pH-neutral detergent
• Do not wring. Press water out gently and roll in a clean towel
• Lay flat to dry, away from direct sunlight
• Iron on the lowest setting while slightly damp, on the reverse side
• Store folded in breathable fabric or tissue paper, never in plastic

Organic Cotton

The most forgiving of our fabrics. It washes well, wears well, and lasts.

• Hand wash or gentle machine cycle in cold water
• Lay flat or hang to dry. Air drying extends the life of the piece considerably
• Iron on medium heat while slightly damp
• Tumanggal hand-woven cotton should not be tumble-dried

Botanical-Dyed Pieces

Plant dye is alive. Handle with a little more care in its early life.

• Wash separately for the first two washes to allow the dye to fully set
• Cold water only, because heat accelerates colour release
• Avoid prolonged direct sunlight, as botanical dyes soften in tone over time
• Hand wash where possible for longest colour retention

When in doubt across any fabric: hand wash in cold water and hang to dry. This is always the right answer.

Quality linen washed in cold water and air-dried will not shrink meaningfully. Hot cycles and tumble drying are where shrinkage happens, which is why we ask you to avoid them. Follow the care guidance and your piece will be with you for years.

Yes, and it is intentional. Botanical dyeing is a natural process. Each piece absorbs colour differently depending on the dye bath conditions, water temperature, timing, the specific weight of the fabric that day. Some pieces arrive slightly lighter, some slightly deeper than the photograph. This is the nature of plant dye. It is also what makes your piece genuinely yours and no one else’s.

If the variation is significant enough to concern you, contact us and we will work with you to find the right resolution.

Exchanges are welcome within 10 days of receiving your order, as long as the piece comes back to us in the same condition it left Bali. Unworn, unwashed, unaltered, undamaged, with its original tags still attached.

All exchanges are issued as store credit. Because each piece is made by hand by a real person in Bali, we are not able to offer cash refunds.

Custom and made-to-order pieces, sale items, items bought with store credit, and previously exchanged items are final sale. Orders can be changed or cancelled within 24 hours of being placed.

If your order arrives damaged, defective, or significantly different from what was described, please contact us within 10 days of receiving it at support@myrahpenaloza.com with your order number and photos. We handle every situation individually. Full terms are on our Exchanges page.

This is rare, but if it happens we want to know. Email support@myrahpenaloza.com within 10 days of receiving your order, with your order number and photos of the issue. We cover return shipping on anything damaged or incorrect, and we will make it right.

Yes. Size exchanges are the most common reason women write to us and we handle them warmly.

Send the piece back within 10 days of receiving it, unworn, unwashed, unaltered and with its tags attached, and we will issue store credit toward the right size. Return shipping is yours unless the piece arrived damaged or incorrect, in which case we cover it.

Custom and made-to-order pieces cannot be exchanged, which is why we ask you to write to us with your measurements before you order anything custom. This is also why we put so much care into our Sizing Guide. If you are unsure, reach out before you order. We are not interested in leaving you with a piece you do not love.

We offer both digital and physical gift cards, and they never expire. A Myrah Penaloza piece is one of the most personal things you can give someone, and a gift card lets her choose the piece that is calling to her.

Digital gift cards are delivered immediately to the email address used at checkout. Forward it to the recipient, or print it and give her something tangible to hold. Digital gift cards are currently available for domestic US purchases only.

Physical gift cards are sent to the shipping address provided at checkout. To send directly to the recipient, simply use their address when you order.

Our gift cards never expire. There is no deadline on giving someone the right piece.

Yes. Gift cards can be applied to any purchase at checkout, in full or in part. If your order total exceeds the gift card balance, you can pay the difference with any other accepted payment method.

Credit on gift card purchases goes back onto the gift card. We are not able to issue cash refunds for gift card purchases. Your gift card can be reused on any future order with no expiry.

If you need a gift card re-sent or have questions about a balance, email us at support@myrahpenaloza.com and we will sort it out.

Approximately 30 Balinese artisan families, working from their own homes and from small workshops they own themselves across Bali. Not a factory. Not a production line. Homes and workshops: the sound of a sewing machine sits alongside children finishing homework and rice cooking for dinner.

Each person is paid a real living wage for work that takes real skill. We choose to do it this way because it is the right way. Not because it is the easy way.

Myrah (Mayra) Penaloza is the founder and designer. She is Mexican, and brings her cultural heritage into every silhouette, colorway, and ceremony reference the brand holds.

Robindra is her partner and co-founder, from India, who leads operations and marketing. Together they moved to Bali and built this brand from the ground up, a fusion of Mexican artistry, Indian heritage, and Balinese spirituality you can feel when you put the fabric on.

Read their full story →

Rainbeau is our signature botanical dye colorway, a soft, shifting gradient of plant-dyed violet, rose, and sky that has become the most beloved piece of the collection. Each Rainbeau piece carries its own expression of the colour, created through a multi-day botanical dye process using natural plant pigments.

It is not purple. It is not lavender. It is the colour of the sky the morning after everything broke open.

Yes. Our studio and flagship retail space is in Bali, Indonesia. If you are visiting the island, you are welcome to come in, try pieces on, and meet the people behind the brand.

We are expanding, with additional Bali locations, and eventually Spain. Join our Muse-Letter to be the first to know when new locations open.

Yes. If you are a yoga teacher, retreat facilitator, wellness practitioner, or conscious creator whose community feels like ours, we would love to connect. Visit our Affiliate & Creator Programme page →

Yes, absolutely. We work with multi-brand stores around the world who share our values of conscious retail and slow fashion. If you are a boutique owner and our collection feels like the right fit for your community, we would love to hear from you.

Email kiki@myrahpenaloza.com with the subject line “Myrah Penaloza Wholesale”. Kiki handles all wholesale enquiries and will take care of everything from there. You can also read more on our Wholesale page.

Yes, for the right partners. We receive many requests and are only able to say yes to a certain number each season. What we look for is genuine alignment. A creative vision that honours the spirit of the brand, a community that feels like ours, a collaboration that produces something neither of us could have made alone.

If that sounds like you, reach out at support@myrahpenaloza.com and tell us about yourself, your work, and what you have in mind.

This means more to us than you know. We are a small brand built by real hands. When a customer creates something beautiful, a photograph, a video, a moment, it reaches women in a way no campaign ever could.

Send it to support@myrahpenaloza.com and we will find the right home for it. We will always credit you, and always reach out before sharing anything publicly.

What you created might be exactly what another woman needed to see before she finally ordered the piece she has been looking at for months. That is how this community grows.

Yes. This is something we want more of. The Myrah Penaloza blog exists to carry stories, not just products. Stories of women building things, healing things, beginning again.

What helps us say yes: come with a concept already written or clearly outlined. Share photos. If you have images of yourself wearing the brand, include those. It turns a pitch into a conversation.

Send your proposal to support@myrahpenaloza.com with the subject line “Blog Feature.” We read everything.

This space, our Instagram, our blog, our comments, our emails, is a gathering place. We take that seriously.

We welcome honest conversation, including disagreement. We do not need everyone to think the same things. We do need everyone to speak with care.

We do not tolerate hate speech, harassment, or content that degrades or shames anyone based on race, ethnicity, national origin, body, gender, gender identity, sexual orientation, religious affiliation, disability, or any other part of who they are. Content of this nature will be removed.

We celebrate the full range of bodies and lives in this community. Our pieces have been worn by women through pregnancy, postpartum, grief, ceremony, ecstatic dance, sadhana, second marriages, first solo trips, and quiet ordinary Tuesdays. Every one of those moments belongs here.

When you engage in this space, you are a guest in something we have built with intention. We ask you to bring that same intention. We are always listening. And we are always glad you are here.