Exchanges and Cancellations
Please do not contact us via social media for exchanges. Our social media team is separate from our customer support team.
Thank you for your purchase!
We are pleased to accept timely exchanges of unused, unworn, unwashed, unaltered and undamaged items with original tags on the product within 10 days from the date you received your order.*
To be eligible for an exchange, items must be in the original packaging, including; any boxes, hangers, garment bags, and other signature packaging materials.
At this time, purchases are eligible for store credit only.
*Myrahpenaloza.com reserves the right to reject exchanges that are sent or communicated outside of the exchange period limit; items which are not in the same condition in which they were received; or exchange parcels that incur duty.
Exclusions
- Customized items are final sale.
- Items purchased with store credit are final sale.
- Items received as an exchange are final sale.
- Sale items are final sale.
How do I set up an exchange?
Please forward your confirmation email to support@myrahpenaloza.com with the subject "Start an Exchange" and your order number in the subject line. Please include the item you are exchanging in the body of the email.
How long do I have to make an exchange?
All exchanges must be made within 10 days of receipt. Please, make sure your items are returned new, unused and with all garment tags still attached.
I received a damaged item, what should I do?
We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you receive a damaged or incorrect item, please forward your confirmation email to support@myrahpenaloza.com with the subject "Start an Exchange" and your order number in the subject line.
Damaged items must be reported within 10 days of receipt.
MODIFICATIONS / CANCELLATIONS
If you have made an error in your order, or wish to cancel, please email support@myrahpenaloza.com within 24 hours so we can inform our team of the requested changes. We are not able to oblige modification / cancellation requests made outside of the 24 hour time frame.